My wife put it away in a drawer when we arrived – I don’t think anyone has looked at it since” The book that says ‘Welcome to Osprey Cottage’ on the front” Phil (my husband), ever so patiently, explained the process, and when the guest said ‘well I’ll call you back if we have any more issues, he said, Just recently we had a call from a guest asking about how to turn the jets on in the hot tub. When yet another telephone call breaks up a lazy Sunday afternoon, or even as we experienced once, the call at 11 pm because the guests could not get the microwave to work, we get frustrated because all the information is in there, and for some reason, no-one ever bothers to pick it up and read it. An out of date collection of old leaflets and brochures.A list of rules and thou shalt-not instructions.An indecipherable, dog-eared, coffee-stained, scrap of lined paper.Your enjoyment of our home is our #1 priority.We understand how important it is for you to feel at home and comfortable.We appreciate you’ve spent a lot of vacation money on your time in our place.I t is exactly what it says – A WELCOME book – an attractively laid out, easy to read, structured and friendly manual that makes your guests stay as comfortable as possible Tweet: Update your #vacationrental welcome book! This will save your guests a lot of headache /HpJ4bcmihY I really thought I had one but searching yielded nothing so here we are….a brand shiny new guide to creating a Welcome Book. Sonja had a question about whether there were any posts in the archives about creating a Welcome Book.
Probably most people, and I am just the ignorant one.īut never mind all that. Last week I got an email from Sonja Schatzle who runs Pender Lea – Alpine Guest Accommodation in the Snowy Mountains of New South Wales. But….I learned something last week that I am really holding myself to account for sharing…I did not know there were ski resorts in Australia.Įven at the age when I should have known everything as most teenagers do now if someone had suggested that winter down-under included the white stuff, I would have given them that all-knowing teenage look (the smirky one) and moved off in disdain.
I knew the capital cities of most countries in the world, could recite every state in the US and province in Canada, and I was great at playing Risk – and yes, there is a geographical component.
Back in school, oh about 40 years ago (although it really does feel like yesterday), I prided myself on being pretty good at geography.
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